Please note, all gift cards issued prior to October 1, 2008 were issued with an expiration date (18 months after date of issue). In compliance with a change in to Michigan law, any gift cards that were issued after October 1, 2008 were issued with a 60 month expiration date (card will expire after 60 months after date of issue).

If you are unsure as to the remaining value of your gift card or the expiration date, we encourage you to ask at any of our locations or send an email to guestservices@crookedriverlodge.com.

If you have an expired gift card that was issued prior to October 1, 2008, please contact us at 231-548-5000 or at guestservices@crookedriverlodge.com in order to receive a credit (100% credit will be given if the card has been expired for less than 90 days and 85% of the credit will be given if the card has been expired for greater than 90 days).

It is important to keep the gift card in your possession, as any credits will be issued electronically to the original card.

Please read the Gift Card Refund, Shipping/Delivery, and Consumer Data Privacy Policies.

Once a Gift Card has been Processed/Shipped your order cannot be cancelled. Treat this card as cash. Crooked River Lodge is not responsible for lost, stolen, or damaged cards. Card expires five years from date of purchase. Valid for Dining, Lodging, and Retail purchases at all of The Cotton Collection properties.

Orders are Processed every 24 hours, and Shipped from The Perry Hotel- 100 Lewis Street, Petoskey Michigan, 49770. Cards are sent through the USPS via First Class Mail to the address you provided.

This privacy policy discloses the privacy practices for (www.crookedriverlodge.com). This privacy policy applies solely to information collected by this web site.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

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